KEY RESPONSIBILITIES

Oracle Fusion Administration & Support

·       Provide day-to-day support to business users across Oracle Fusion SCM, Finance, and Projects modules.

·       Create, manage, and maintain user accounts, roles, responsibilities, and security permissions.

·       Assist users with system access, navigation, transaction processing, and issue resolution.

·       Monitor and track application issues, service requests, and enhancement requests.

Functional Coordination

·       Work closely with the Oracle support and implementation partner (Shahgaron) to resolve system issues and support tickets.

·       Coordinate testing, validation, and deployment of fixes and system enhancements.

·       Follow up on open issues and ensure timely resolution and communication to stakeholders.

Process Improvement & Implementation

·       Participate in the implementation of new Oracle Fusion features, reports, workflows, and modules.

·       Gather business requirements from users and document process improvement opportunities.

·       Support the design and implementation of new business process flows within Oracle Fusion.

·       Assist in user acceptance testing (UAT) and system validation activities.

Reporting & Documentation

·       Support the development and validation of operational and management reports.

·       Maintain system documentation, user guides, and process documentation.

·       Document business requirements, configurations, and enhancement requests.

User Training & Communication

·       Conduct end-user training sessions and knowledge-sharing workshops.

·       Prepare user manuals, quick-reference guides, and training materials.

·       Act as a liaison between business users, management, and the Oracle support team.

·       Communicate system changes, updates, and best practices to end users.

Required Qualifications

·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related field.

·       1–2 years of experience in ERP support, business applications, or Oracle Fusion administration.

·       Basic knowledge of Oracle Fusion SCM, Finance, and Projects modules.

·       Understanding of business processes related to procurement, inventory, finance, project management, or operations.

·       Strong analytical and problem-solving skills.

·       Good verbal and written communication skills.

·       Ability to interact effectively with business users and technical teams.

·       Proficiency in Microsoft Excel, Word, and PowerPoint.

Preferred Qualifications

·       Exposure to Oracle Fusion Cloud ERP implementations or support environments.

·       Experience with user security, role management, and workflow configurations.

·       Understanding of ERP reporting and data analysis concepts.

·       Experience in coordinating with external ERP implementation/support partners.

·       Knowledge of procurement, inventory, accounts payable, accounts receivable, general ledger, or project accounting processes.