Key Responsibilities

• Handle inbound calls from existing and prospective customers in a professional and courteous manner.
• Make outbound calls to prospective customers, leads, and existing clients as required.
• Provide accurate information about real estate projects, properties, payment plans, availability, facilities, locations, and company services.
• Identify customer requirements and qualify leads before transferring them to the appropriate Sales or Customer Service team.
• Schedule property viewings, sales appointments, callbacks, and other customer interactions.
• Follow up with leads and customers in accordance with company procedures.
• Handle customer complaints and inquiries professionally, escalating complex issues to the relevant department when necessary.
• Maintain accurate and up-to-date customer information and call records in the CRM system.
• Ensure all customer interactions are properly documented and tracked.
• Coordinate with Sales, Marketing, Handover, Property Management, Finance, and other departments to resolve customer requests.
• Follow established call scripts, quality standards, and company policies.
• Meet assigned KPIs, including call volume, response time, lead conversion/qualification, customer satisfaction, and follow-up performance.
• Maintain confidentiality of customer and company information.
• Stay updated on the developer's current projects, promotions, payment plans, and policies.
• Participate in training, coaching, and quality-monitoring programs.
  
  

Requirements

• Diploma or Bachelor’s degree preferred.
• 1–3 years of experience in a call center, customer service, telesales, or real estate environment.
• Experience in the UAE real estate sector is an advantage.
• Excellent verbal and written communication skills in English. & Arabic (additional languages would be an advantage.)
• Strong customer service and interpersonal skills.
• Good telephone etiquette and active listening abilities.
• Ability to handle multiple calls and customer requests efficiently.
• Comfortable working with CRM systems, Microsoft Office, and call-center software.
• Strong follow-up, organization, and problem-solving skills.
• Ability to work under pressure and achieve performance targets.